Shipping
UK DELIVERY
If you’ve placed an order from the UK then you are entitled to our free standard delivery service. All UK orders arrive approximately 2-3 working days from dispatch (for pre-order items please check the individual product page as these may take up to 6 weeks to arrive). Standard delivery operates weekdays Mon - Fri 8am to 7pm. Please visit our FAQ's for delivery queries.
UK NEXT DAY DELIVERY
All our items state whether they’re available for UK next working day delivery. If it’s a match, then next working day delivery needs to be placed by 3pm to be received the following day by 7.00pm latest.
Bank holidays and public holidays are for resting, so any next day deliveries placed on these days will be despatched on the next working day and delivered to the customer the following day.
INTERNATIONAL DELIVERIES
All our international deliveries are handled by Royal Mail and are estimated to arrive 5-7 working days from dispatch (unless it is a pre-order item; please check the product page). Next day delivery is not available for international orders. We do our best to deliver within the stated time, however sometimes international deliveries can take longer than expected. Please visit our FAQ's for delivery queries.
DELIVERY SERVICE
UK deliveries are handled by Royal Mail.
International deliveries are handled by Royal Mail.
Isla Giovanna uses a signed-for delivery service, so please ensure you are present at your delivery address to accept your package. If you miss a delivery, the courier will leave a card so that a re-delivery can be arranged, or you can collect from your local depot. Isla Giovanna is not responsible for covering any ingoing customs or taxes costs should any be incurred when shipping to your destination. We cannot be held responsible for any delays caused by the customs clearance of the destination country.
Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.
Orders placed after 3pm on Friday - Sunday * will be processed for dispatch on Monday (excl. bank holidays).
If you have any further queries or concerns, please e-mail us at contact@islagiovanna.com.
If you’ve placed an order from the UK then you are entitled to our free standard delivery service. All UK orders arrive approximately 2-3 working days from dispatch (for pre-order items please check the individual product page as these may take up to 6 weeks to arrive). Standard delivery operates weekdays Mon - Fri 8am to 7pm. Please visit our FAQ's for delivery queries.
UK NEXT DAY DELIVERY
All our items state whether they’re available for UK next working day delivery. If it’s a match, then next working day delivery needs to be placed by 3pm to be received the following day by 7.00pm latest.
Bank holidays and public holidays are for resting, so any next day deliveries placed on these days will be despatched on the next working day and delivered to the customer the following day.
INTERNATIONAL DELIVERIES
All our international deliveries are handled by Royal Mail and are estimated to arrive 5-7 working days from dispatch (unless it is a pre-order item; please check the product page). Next day delivery is not available for international orders. We do our best to deliver within the stated time, however sometimes international deliveries can take longer than expected. Please visit our FAQ's for delivery queries.
DELIVERY SERVICE
UK deliveries are handled by Royal Mail.
International deliveries are handled by Royal Mail.
Isla Giovanna uses a signed-for delivery service, so please ensure you are present at your delivery address to accept your package. If you miss a delivery, the courier will leave a card so that a re-delivery can be arranged, or you can collect from your local depot. Isla Giovanna is not responsible for covering any ingoing customs or taxes costs should any be incurred when shipping to your destination. We cannot be held responsible for any delays caused by the customs clearance of the destination country.
Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.
Orders placed after 3pm on Friday - Sunday * will be processed for dispatch on Monday (excl. bank holidays).
If you have any further queries or concerns, please e-mail us at contact@islagiovanna.com.